Shipping Policy
Thank you for shopping at SundayToSunday! We want to ensure that your shopping experience is as smooth and convenient as possible, which is why we have outlined our shipping policy below. Please take a moment to familiarize yourself with the details to make informed decisions about your purchase.
1. Shipping Locations: We currently offer shipping within Australia. Unfortunately, we do not ship internationally at this time.
2. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays may experience a slight delay in processing.
3. Shipping Methods and Costs: We offer the following shipping options:
- Standard Shipping (3-7 business days): $7.95 AUD
- Express Shipping (1-4 business days): $15.00 AUD
4. Shipping Carriers: We primarily use reputable carriers such Australia Post to ensure safe and reliable delivery of your orders.
5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to track your package's journey right to your doorstep.
6. Delivery Times: Delivery times may vary based on your location and the shipping method selected. Please keep in mind that unforeseen circumstances, such as adverse weather conditions, may affect delivery times. The estimated delivery times are as follows:
- Express Shipping: 1-4 business days
- Standard Shipping: 3-7 business days
7. Shipping Address: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delayed or undelivered packages due to incorrect or incomplete addresses. If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.
8. Missing or Damaged Items: In the rare event that your order arrives with missing items or is damaged, please contact our customer support team within 5 business days of receiving your package. We will work to resolve the issue promptly and ensure your satisfaction.
9. Refused or Undeliverable Packages: If a package is refused or deemed undeliverable due to incorrect address information provided by the customer, the customer may be responsible for any additional shipping fees incurred to reship the package.
10. Returns and Exchanges: For information regarding our return and exchange policy, please refer to our Return Policy.
11. Contact Us: If you have any questions or concerns about our shipping policy or any other inquiries, please feel free to contact our customer support team.
We appreciate your business and are committed to providing you with high-quality clothing and excellent customer service. Thank you for choosing Sunday To Sunday for your fashion needs!
This shipping policy is effective and may be subject to updates or changes. Please check this page for the most current information regarding our shipping practices.
